Give your agents a clear 360° customer view and a detailed overview of the customer that they’re working with the TOPdesk system integration

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Curious about how the integration between TOPdesk en Microsoft Teams Calling works and what it look likes? Watch the video! 

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360° Customer View

TOPdesk integration gives you a detailed overview of the customer that you are communicating with based on the information available in your TOPdesk system. This allows the agent to avoid repeating the same questions, improving resolution times, and boosting overall customer confidence and satisfaction.

WhatsApp with TOPdesk integrates multiple touchpoints – voice, webchat, Twitter, and more – into a single communications hub. One of the most important and powerful of these combinations is the integration of WhatsApp, TOPdesk, and Microsoft Teams. Empowering your service agents and sales teams with these touchpoints in a seamless, centralized environment ensures that they have the tools they need to succeed and to thrive.

Telephony platforms integration

By integrating TOPdesk with Microsoft Teams Calling, your employees work more efficiently and your organization is perceived as more customer-friendly and personal. During an incoming call or chat, customer data such as incidents are readily available with the Microsoft Teams integration. Clients and contacts can be found and called directly from within TOPdesk.

Improve Service Delivery

TOPdesk has been helping organizations improve their service delivery and create an environment where their employees can thrive. TOPdesk is doing this with user-friendly, easy to integrate products that encourage collaboration.  

More about TOPdesk

Webinar TOPdesk CRM integration

Fabien van ‘t Woudt tells you in this webinar  everything about the TOPdesk integration in Microsoft Teams. For example how you reduce interaction costs and increase sales with this solutions. Don't miss it. 
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