TOPdesk CRM Integration

Customer information available during a call

Improve Service Delivery

Since 1993, TOPdesk has been helping organizations improve their service delivery and create an environment where their employees can thrive. TOPdesk is doing this with user-friendly, easy to integrate products that encourage collaboration.

360° Customer View

TOPdesk integration gives you a detailed overview of the customer that you are communicating with based on the information available in your TOPdesk system. Before routing, the chatbot matches the customer to any previous interactions to ensure that no information is lost. This allows the agent to avoid repeating the same questions, improving resolution times, and boosting overall customer confidence and satisfaction.

WhatsApp with TOPdesk integrates multiple touchpoints – voice, webchat, Twitter, and more – into a single communications hub. One of the most important and powerful of these combinations is the integration of WhatsApp, TOPdesk, and Microsoft Teams. Empowering your service agents and sales teams with these touchpoints in a seamless, centralized environment ensures that they have the tools they need to succeed and to thrive.

Telephony platforms integration

By integrating TOPdesk with telephony platforms, your employees work more efficiently and your organization is perceived as more customer-friendly and personal. During an incoming call or chat, customer data such as incidents are readily available with the telephony or Microsoft Teams integration. Clients and contacts can be found and called directly from within TOPdesk.

About TOPdesk

Today, there’s over 700 of us spread across 15 offices in 11 countries, helping a community of over 4500 organizations around the world deliver better services. If you believe them, you really can’t go wrong with TOPdesk. Customers rate us a 4.7 out of 5 on Gartner Peer Insights. TOPdesk has been named a Gartner Peers Insights Customers’ Choice, a strong performer by Forrester and received a Top Rated in ITSM software badge from TrustRadius. For more information go to