WhatsApp for Business and Microsoft Teams
WhatsApp is a cross-platform messaging system that is simple, fast, secure, and used by millions of people around the world – including your customers, suppliers and employees. By integrating the WhatsApp for Business into Microsoft Teams, the WhatsApp messages are delivered to a channel within Microsoft Teams, accessible and assignable to any channel member. In this way making Microsoft Teams the core communication client in your organization.
Just the beginning
The integration of Microsoft Teams and WhatsApp is just the beginning. The ROGER365.io solution can also communicate with your ticket or CRM system to access customer data, such as purchase history, and make that information immediately available within Microsoft Teams. Chatbots powered by the latest artificial intelligence technology can be used to augment your customer service department 24/7/365.
The Tools to Succeed
Centralized communications are the key to outstanding customer service. ROGER365.io makes interactions with your customers easy by providing automation to sort, prioritize, and quickly respond to messages directly from your Microsoft Teams client. Logging and tracking of all conversations, documents, and even photos is automatic, giving your agents the tools that they need to succeed.
Whitepaper WhatsApp integration with Microsoft Teams
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